About Us

Even school children think our removal broker services are special

A school camp might seem a long way from the home relocation and removals business:

 

But when a group of 10 year olds take the initiative to hand-write you testimonials, you sense you've hit the mark.

 

Removal Brokers Worldwide (RBWW) founder and CEO, Ralph Bourke, has long supported his local primary school. When it asked for help transporting the Year 5 students' bikes to their annual camp, Ralph immediately organised a contractor to collect, transport, and return scores of bikes. He's provided the same service now for 12 years. The service prompted one class to write:

 

Dear Ralph and Wendy

 

Thank you so much for delivering our bikes to our camp at Weekaway. It must of been really stressful carrying 90 bikes in and out of a truck.

 

On behalf of Year 5

Yours truly,

Canterbury Primary School

 

Drawing on experience

 

Ralph Bourke had a revelation in 1995. He had more than 10 years experience as a senior executive with some of Australia's largest removal companies. He knew first hand the stresses that partners and families experienced in every home relocation.

 

He'd witnessed the removals vocation—where professionals cared about the people they served—become a commodity business competing over dollars and cents per cubic metre.

 

From pain to pleasure

 

He knew there was a better way.

 

When he launched Removal Brokers Worldwide in 1995, he had a vision. He would transform international, interstate and local home relocations from pain to pleasure. He would turn the removals business on its head.

 

He'd ask clients what they wanted instead of telling them what they needed, and deliver it, and more.

 

He'd see the removal and relocation process through their eyes as a whole-of-life change.

 

And he'd complement those wishes and wants with vast professional experience that dealt with issues most removalists side-stepped or ignored:

 

  • customs and quarantine regulations
  • specialty insurances
  • storage
  • delicate, antique or valuable goods handling
  • car and boat transport
  • relocation services
  • utilities and services cancellations
  • cleaning
  • gardening
  • and a host of others.

 

RBWW now claims its rightful place as an Australian innovator in international removalists and relocations.

 

It commands the respect of scores of RBWW standards-compliant specialist removalist contractors around the globe.

 

Complex moves, simple solutions

 

Moves can be complex but RBWW has a simple solution. By offering customised and, in some cases unique processes, project management, software, and quality control, RBWW has positioned itself as the one-stop answer to your move anywhere on the planet.

 

 

Your team

 

Founder and CEO Ralph Bourke has more than 30 years experience in logistics and relocation services. He occupied a senior management position with one of Australia's largest relocation specialists for more than 10 years.

 

He has also had more than 20 years experience in employee relocations and logistics with BHP, the world's largest diversified mining group and a major global employer.

 

Ralph runs the family business in partnership with his wife Wendy, son Rowan, and daughter, Jemima alongside a team of supportive and experienced removal management professionals.

 

Ralph takes responsibility for day to day management, policy, systems design and implementation management, client relationships and quality assurance. His history in and relationships with removals contractors qualifies him specially for evaluating and selecting the best removal professionals around the globe.

 

Wendy leads and inspires the administration team, supervising documentation and accounts for the business and for clients, and managing staff and human relations.

 

Rowan works in parallel with his father on both international and national accounts. A skilled estimator, his talent for grasping the subtleties of clients' needs at inspection and quote stages underpins RBWW's unusual client loyalty.

 

Code of conduct

 

RBWW has introduced a set of performance criteria to which all our contracted removal specialists on our approved panel must adhere.

 

The code covers:

 

  • duty of care: the company and its employees treat your home and your possessions like their own
  • punctuality: contracted removal specialists arrive on time, perform according to a pre-agreed work schedule, and deliver on time.
  • Where delays occur, they keep us informed in a timely fashion so that we can keep you abreast of your move's progress.
  • systems: our contractors follow our strict documentation and reporting protocols, including query and complaint issues, follow up, and feedback surveys, to ensure high levels of current and future satisfaction.

 

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Removal Brokers Worldwide