But when a group of 10 year olds take the initiative to hand-write you testimonials, you sense you've hit the mark.
Removal Brokers Worldwide (RBWW) founder and CEO, Ralph Bourke, has long supported his local primary school. When it asked for help transporting the Year 5 students' bikes to their annual camp, Ralph immediately organised a contractor to collect, transport, and return scores of bikes. He's provided the same service now for 12 years. The service prompted one class to write:
Dear Ralph and Wendy
Thank you so much for delivering our bikes to our camp at Weekaway. It must of been really stressful carrying 90 bikes in and out of a truck.
On behalf of Year 5
Canterbury Primary School
Ralph Bourke had a revelation in 1995. He had more than 10 years experience as a senior executive with some of Australia's largest removal companies. He knew first hand the stresses that partners and families experienced in every home relocation.
He'd witnessed the removals vocation—where professionals cared about the people they served—become a commodity business competing over dollars and cents per cubic metre.
He knew there was a better way.
When he launched Removal Brokers Worldwide in 1995, he had a vision. He would transform international, interstate and local home relocations from pain to pleasure. He would turn the removals business on its head.
He'd ask clients what they wanted instead of telling them what they needed, and deliver it, and more.
He'd see the removal and relocation process through their eyes as a whole-of-life change.
And he'd complement those wishes and wants with vast professional experience that dealt with issues most removalists side-stepped or ignored:
RBWW now claims its rightful place as an Australian innovator in international removalists and relocations.
It commands the respect of scores of RBWW standards-compliant specialist removalist contractors around the globe.
Moves can be complex but RBWW has a simple solution. By offering customised and, in some cases unique processes, project management, software, and quality control, RBWW has positioned itself as the one-stop answer to your move anywhere on the planet.
Founder and CEO Ralph Bourke has more than 30 years experience in logistics and relocation services. He occupied a senior management position with one of Australia's largest relocation specialists for more than 10 years.
He has also had more than 20 years experience in employee relocations and logistics with BHP, the world's largest diversified mining group and a major global employer.
Ralph runs the family business in partnership with his wife Wendy, son Rowan, and daughter, Jemima alongside a team of supportive and experienced removal management professionals.
Ralph takes responsibility for day to day management, policy, systems design and implementation management, client relationships and quality assurance. His history in and relationships with removals contractors qualifies him specially for evaluating and selecting the best removal professionals around the globe.
Wendy leads and inspires the administration team, supervising documentation and accounts for the business and for clients, and managing staff and human relations.
Rowan works in parallel with his father on both international and national accounts. A skilled estimator, his talent for grasping the subtleties of clients' needs at inspection and quote stages underpins RBWW's unusual client loyalty.
RBWW has introduced a set of performance criteria to which all our contracted removal specialists on our approved panel must adhere.
The code covers:
Removal Brokers Worldwide